Refund policy
Refund & Returns Policy
Our Promise to You
At Lord Willing, every product is created with care, integrity, and uncompromising quality standards. Because our supplements are ingestible and safety comes first, our returns policy is designed to protect you and every customer we serve.
We stand behind what we make and we are always here to support you if something goes wrong.
Supplements & Returns
For health, hygiene, and safety reasons, we do not accept returns on supplements once they have left our facility.
This is standard practice across the supplement industry and ensures that every product you receive is safe, uncontaminated, and handled correctly from production to delivery.
Once an order has been delivered, all supplement sales are considered final.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 5 days of delivery and include:
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Your order number
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Clear photos of the product and outer packaging
Once reviewed, we will arrange a replacement or refund at no additional cost.
Shipping Costs
Shipping fees are non refundable unless the item is damaged, defective, or incorrect upon arrival.
International Orders
International customers are responsible for any customs duties, taxes, or import fees. These charges are set by local authorities and are non refundable.
Why We Do It This Way
Our supplements are produced in small batches and handled under strict quality controls. Once a product leaves our facility, we cannot resell or restock it without compromising safety standards.
This policy allows us to:
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Guarantee product integrity
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Protect customer health
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Maintain the highest quality standards
Need Help or Have a Question?
Our support team is here to help.
If you have any questions before or after ordering, please contact us at
info@lordwilling.com
We are always happy to support you in making the right choice.
